We want to inform you of a recent issue affecting our invoicing system. Our team is actively working to resolve the problem, but due to the complexity of the bug, it has proven challenging to identify and fix.
If you receive an unusual invoice or are enrolled in autopay, please verify that the payment was successfully processed and that the transaction details are correct. If everything appears in order, you may disregard any unexpected invoices.
Specifically, if you receive an invoice with any of the following issues, please do not make a payment:
- An invoice with only a late fee
- An invoice with overage charges
- An invoice with a redemption or reconnection fee
If you encounter any of these, please disregard them or report them to us, and we will take immediate action to correct the issue.
We sincerely appreciate your patience and understanding as we work to resolve this matter. If you have any concerns or need further assistance, please don't hesitate to reach out.
Best regards,
FBH Team
mercredi, février 5, 2025
