30-day guarantee
Customers who cancel within 30 days receive a full refund on hosting service.
After 30 days
Cancellations after 30 days receive a prorated refund for the remainder of the hosting term.
Domains and add-ons
Domain registration fees are described as non-refundable. The page says customers retain domain ownership through the registration period unless they choose to extend it, and may transfer or point the domain elsewhere after applicable lock periods. The guarantee applies to hosting plans and generally excludes add-on products.
No term commitments
There are no term commitments, hidden fees or early cancellation penalties.
Non-refundable items
- Dedicated servers
- VPS
- TeamSpeak
- Domain names
Security-related termination
The page states that accounts suspended or terminated for failure to resolve recurring security issues on self-managed accounts are not eligible for refund or compensation.
Important conflict to resolve
The Terms of Service states a 14-day cooling-off period, while this guarantee provides 30 days and prorated refunds afterward. Contact Forbest Hosting to confirm which refund terms apply.