Company terms
These terms apply to Forbest Hosting Company (FBH). Terms, conditions and service packages may be amended from time to time.
Hosting service abuse
The published terms reserve the right to terminate accounts for repeated billing failures, customer cancellation, illegal or inappropriate material, spam or malicious distribution, and repeated failure to implement appropriate security measures on self-managed accounts. Accounts may be suspended for billing disputes, scripts that harm server performance, account leeching or security risks.
Domain registration and renewals
Automatic renewal is not guaranteed. Customers are notified as domain expiry approaches. A £50 post-expiry pullback and reintegration charge may apply, with possible additional charges for renewals more than 30 days after expiry.
Domain ownership and transfers
Registered domains are subject to a minimum 12-month period. Outstanding hosting, domain, design or maintenance charges must be settled before transfer authorization details are released. FBH will assist with transfers but is not responsible for issues caused by a new hosting platform.
Updates and maintenance
Customers are responsible for updates to websites and control panel configurations. Database changes and code modifications are at the customer’s risk. Backups are strongly recommended before work begins. Repair work caused by customer changes may be chargeable.
Maintenance work bands
- Band A – Full website redesign and account purge
- Band B – Additional scripts or script modification
- Band C – Full content update
- Band D – Minor text-based content modification
- Band E – FBH mandatory updates
- Band F – Urgent repair
- Band G – Repair at the next available maintenance check
Maintenance charges
The original terms state that Bands D and E are covered by hosting payments and that very minor Band G changes during a maintenance check are not charged. Urgent repair work may be chargeable when customer changes cause a website to stop functioning. Problems caused by FBH maintenance work are to be resolved without charge.
Design proof and approval
A maximum of three initial designs are provided without charge. Rejected designs may be archived and made available for purchase by others. Changes requested after final approval, or after slicing and preparation for deployment, may incur fees.
Downtime and updates
Downtime may occur due to server updates, technical issues, internet errors or ISP problems. Downtime compensation is not provided and advance notice of server changes is not guaranteed.
Refunds and cancellations – legacy terms
A maximum 14-day cooling-off period applies to monthly or annual service cancellations. No refund is available after 14 days. Terminated accounts are not refundable. Dedicated servers, VPS and TeamSpeak are non-refundable.
Unlimited bandwidth / fair use
Unlimited bandwidth is subject to a fair-use policy, usage thresholds and possible account restrictions when assigned limits are exceeded. Customers should contact FBH in advance if traffic needs are expected to change.
Important policy conflict
The Money-Back Guarantee page describes a 30-day refund and prorated refunds after 30 days. These terms differ from the 14-day cancellation period above. Contact Forbest Hosting to confirm which refund terms apply.