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Terms Of Service

Full Terms & Conditions
Website Construction/Maintenance & Hosting

This document outlines the Terms & Conditions and Terms of Service that all clients and associated bodies are expected to follow. FBH reserves the right to amend the Terms & Conditions and/or services packages without prior notice.


We reserve the right to terminate any account without prior warning for one or more of the following reasons:
Repeated failure to comply with billing regulations.
You inform us you wish to cancel service with FBH.
Inappropriate, illegal, or illegitimate material is being displayed on your website.
Your account is being used for distributing SPAM E-Mail or malicious content.
Repeated failure to implement appropriate security measures that could lead to server attacks (applies to self-managed accounts). We reserve the right to suspend any account without prior warning for one or more of the following reasons:
Failure to comply with billing regulations or in the occurrence of a billing dispute.
If any third-party script executed on your account is detrimental to overall server performance.
If your account is open to leaching.
Repeated failure to implement appropriate security measures that may allow access to sensitive parts of the server (applies to self-managed accounts).


FBH is not obligated to ensure the automatic renewal of a customer's domain or hosting. The client is kept informed of current domain status and notified repeatedly as the expiry date approaches. Domains renewed after the expiry date are subject to a £50 pullback and reintegration charge for each domain name. Renewing domains more than 30 days after expiry can incur additional charges.


Any client wishing to transfer their domain name and/or hosting to another provider must settle any outstanding hosting or domain payments on their account before the Transfer Authorization Code is released, and the domain is unlocked. If a website is transferred to another host, the client must ensure any design work or maintenance charges have been covered. FBH will assist in any transfers but is not responsible for refunding payments if the transferred website does not function correctly on the new host platform.


FBH is not obligated to moderate updates you may wish to make to your website or Control Panel configuration. Customers are advised that any damage to a website that could occur during an update or modification of code is not the responsibility of the host (web.vossservices.com). If the damage is extensive, it is possible to retrieve a working copy of any section from our archives that can be applied to your account. Please note our archives may not be completely up-to-date (if you modify your website), and your site may revert to an older version. We also advise that database modifications are made at a client's own risk. FULL backups of all SQL Databases are strongly recommended before any work is started. Any work to repair damage for which FBH is not accountable will be charged according to the work band most closely related to the nature of the task.


Domains can be transferred to FBH at any time, but the transfer usually takes around 5 days to complete. Domains transferred to FBH will be charged at standard rates per unit. Once the transfer is complete, DNS settings will be changed, allowing your website/account index (if you have one) to propagate normally.


The proofing procedure allows up to three designs free of charge. Any design rejected by a client becomes available for purchase by others. Once a design is approved, it will be refined to better meet the client's requirements. A small fee is charged each time we are asked to amend your proof, and if the design is sliced and prepared for deployment, additional charges may apply.


Your account may experience minimal downtime due to server updates, technical issues, or random Internet errors. FBH's uptime percentage is very high, and we try to ensure updates are processed during hours that do not affect business times for each time zone. FBH is not obligated to inform you by default of any upcoming updates or changes to the servers or your package. Most updates are processed without clients' knowledge and result in no downtime.


A maximum 14-day cooling-off period is offered for any monthly or annual service agreement cancellations. Refunds cannot be processed after the 14-day period has elapsed, but services will remain active throughout the life of the term or until receiving written instructions to terminate accounts or services. Dedicated Servers, VPS, and Teamspeak services are non-refundable. If your account is suspended or terminated due to failure to rectify recurring security issues on your self-managed account, no refund or compensation will be provided.


FBH offers "unlimited bandwidth" subject to a fair usage policy. A maximum bandwidth limit will be applied to your account upon registration, depending on your package, overall usage, and expected traffic. Once bandwidth levels are exceeded, FBH will not reinstate your account and allow traffic until you apply to increase bandwidth. General usage is estimated based on the number of hits your website is expected to receive over a 12-month period. FBH regularly monitors traffic for security and to check for exceeding bandwidth allowances. If your needs change, you must inform us at least 1 month before reaching your quota. Clients on the Dynamic Plan will have their bandwidth quota regulated and increased if caps are reached, still subject to the fair usage policy.